Privacy Policy

When you request a quote or book a service, we collect the information you provide directly: your name, phone number, email address, pickup and drop-off locations, requested date and time, the type of service, and any trip details you share (such as number of passengers, accessibility needs, or package size).

We also automatically collect basic technical information such as your browser type, device, and the pages you visit, which helps us improve our website and services.

We use the information we collect to:

• Respond to quote requests and confirm bookings.
• Coordinate pickups, drop-offs, and deliveries across Massachusetts.
• Communicate with you about your trip or delivery.
• Improve our services, website, and customer experience.
• Comply with legal obligations and protect the safety of our riders.

We do not sell your personal information. We may share your information with trusted service providers who help us operate (such as our booking and customer relationship tools) and who are bound by confidentiality obligations. We may also disclose information when required by law or to protect the rights, property, or safety of our customers or others.

By submitting a quote request, you may opt in to receive account updates and notifications from Plop Plop Group related to your bookings and services. You can opt out of these communications at any time by replying STOP to any message or contacting us directly.

We retain your information only as long as necessary to provide our services, respond to your requests, and comply with legal requirements. When your information is no longer needed, we securely delete or anonymize it.

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable Massachusetts and federal law.

We take reasonable measures to protect your personal information using appropriate technical and organizational safeguards. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. We encourage you to review this policy periodically.